Customer Feedback

Don't just take our word for it...

Over recent years, Belgarum has evolved in our quest to provide exceptional marketing of property in Winchester, whatever the market conditions. During this time, our primary focus has always been the provision of a personal and attentive service. Numerous clients have taken their time to offer feedback on the service they have received, and we value this greatly. After all, there is no better form of positive advertising than word of mouth.

 

A Langlands - Rented a property in the City Centre

We have thoroughly enjoyed our time here and would like to take this opportunity to thank you and your staff for an absolutely first class service. We have felt exceptionally well looked after by Belgarum.

B Phypers - Purchased a property in Fulflood

We'd like to take the opportunity to convey our thanks to Kelly Hindley who has handled the sale very well. She clearly has a very good sense for negotiation and has been very reliable, polite and efficient.  A pleasure to deal with.

J Burrows - Sold a property in Fulflood

'I would like to take this opportunity of thanking you for  the excellent support and advice you gave me throughout the sale period. Having started with another Winchester agent earlier in the year and finding that a very poor experience it was a great relief and a comfort to find an agent that I could trust and rely upon to have my best interests at heart. From the outset your honest and very personable approach restored my confidence and it was very reassuring to find that that approach was consistent throughout all my dealings with you. Belgarum state, 'We aim to be renowned for excellent customer care and pride ourselves on our high standards of excellence.' I wholeheartedly endorse that statement and will always be happy to recommend you to friends and work colleagues.'

P Eastwood – Sold in Kings Worthy bought in Martyr Worthy

'I wanted to share with you how delighted we were with the professional and efficient way in which the whole process was managed. Without your pragmatism on selling price, your swift placing of our property on the market and then Kelly's follow through we may not have made it to our new home.

It seems to me you have created the perfect package - smart offices, a great team, a good pipeline of serious buyers and an ability to make things happen!  We will certainly be recommending you.'

L Aldworth Davis - Let a propetry in Winchester

I've been really impressed with Belgarum throughout the tenancy, very easy to deal with and I'll definitely be recommending you to any friends looking to rent.

Thanks to you and everyone else there.

S Munday - Sold a property in Fulflood

'We would like to thank you all for the highly professional and courteous service shown to us during the sale of our property.
 
Right from our initial contact when you provided us with a valuation, the production of the sale particulars and marketing and introduction to the eventual purchaser (the first viewing we had), things could not have gone smoother.
 
From our personal experience it is obvious that you are all working to a very high standard for which you are to be congratulated.  
 
When asked, Belgarum will be the number one recommendation from us'.

R Watts - Sold a property in St Cross

'I wish to say how very pleased I was with Belgarum's handling of the sale of my sister's property. 

Your professionalism and commitment were second to none and the friendly service of your team kept stress to the minimum.

I was delighted with the outcome of the sale and would recommend and use your services again with no hesitation'.

G Herring - Sold a property in Fulflood

'I would like to thank you for your sterling efforts in selling my house.  I was particularly impressed by the way in which, on the basis of one advertisment, you drew in so many viewers and converted a high proportion of them into immediate offers.

I was also delighted with the smoothness with which the actual sale proceeded, as the initial offeror proved to be both well organised and content with the house as offered.

It is unfortunate that I am no longer resident in Winchester, as I would have been very happy to use your services in any further move'.

Mr. & Mrs. Elsmore - Sold their home in Littleton

"... thank you for all the effort you put into selling our property, we are eternally grateful."

E Mackintosh - Sold a property in Otterbourne

'...you took great trouble over the matter and are to be congratulated most warmly on the successful outcome. I also very much appreciated the way in which you kept us informed at all the various stages and processes.

G Moppett - Bought a property in Winchester

'Belgarum is a credit to the estate agency sector....all the staff we found to be extremely helpful and professional.

We certainly will use you again in the future when we buy or sell a home.'

L Lynch – Sold and bought a property in Winchester

'I only have positive things to say.  I’d never previously used an estate agent to sell a property and was really impressed by the speed our property went on the market and ended up being sold.  I know this is down to luck as well as your team’s experience but the team really pushed the property which is something I don’t think always happens.  Kelly Hindley was our main contact for our sale and my purchase and she was a real pleasure to work with – very responsive, knowledgeable and customer-friendly.

I’d have no hesitation in recommending Belgarum to anyone!'

Mr & Mrs Stack - Purchased a property in Fulflood

'We love being in our new home and can't thank Belgarum enough for getting us here! 

Moving house is widely regarded to be a stressful and nerve-wracking experience. We have both rented and bought houses though Belgarum and can testify to their professionalism, reliability and friendly service which greatly eased the process. These are the qualities you expect to find in an agent when you are buying or selling a home.

For us, however, what set Belgarum apart is that they genuinely care about what they do and for their clients. They listened to our requirements and matched us with our perfect house. We would recommend them without hesitation. Should we ever move house in the future, we already know that they are the agents for us'.

A Bedfield - Purchased a property in the City Centre

'A very big thank you for helping us to find our first home! We're so excited to be moving in and are indebted to your kind and professional advice, guidance and expertise. 

We would highly recommend Belgarum and will certainly be in touch should we require an agent in the future'.

K Pryor - Purchased a Property in Winchester

'We were very pleased about how the whole process was dealt with.  Louise Bull resolved any issues we had quickly and professionally.  We would definitely recommend Belgarum to anyone who is selling or purchasing a property'.

J Hilton - Sold a property in Winchester

"I felt i must write and thank you so much for the advice you gave me regarding the sale of my property.  It was obviously very good advice and the timing just right.  The whole selling process seemed to be very efficient and much less traumatic than many previous moves.  Your staff were always so helpful on the telephone and extremely pleasant, in particular Louise who I had the most contact with.  I would recommend Belgarum to any of my friends as I had a most pleasant experience".

M Wellsman - Sold a property in Winchester

"For both the letting of our property through to the eventual sale we found Belgarum to be totally professional and helpful. Any queries we had were answered promptly. We would not hesitate to recommend you to anyone either wishing to let or sell their property".

J West - Sold a property in the City Centre

'I write to give you my thoughts on your service which I consider was superlative.  I saw two other agents before appointing Belgarum, and you were not chosen because you gave the highest valuation.

You were selected because you seemed more confident and were certainly more enthusiastic than your competitors: like a breath of fresh air in fact.  I particularly appreciated the research you did on the buyers and the advice you gave on acceptance/rejection. You did all the work and I quite enjoyed it really.

You were so confident that you  could achieve a good sale, and you did. Thank you'.

M Lindup - Sold a property in the City Centre

'My very grateful thanks to you and all at Belgarum who have guided and helped me through the selling of my property. You have been brilliant and thank you for your kindness and patience with everything, with what has been a difficult time for me. I am really pleased we chose Belgarum to do the selling. I know we have been lucky to find a buyer so quickly.'

C Willows - Sold a property in Hyde

'I want to thank and congratulate you for your high professional standards during the sale of my mother's house. From the start your advice on pricing and your approach to the market was both efficient and correct. In short it was a pain free process.

You deserve success and i hope that your business flourishes.'

M Hume - Sold a property in Kings Worthy

'We would like to take this opportunity to thank you for the very professional and friendly service we have experienced dealing with Belgarum.

As you promised at the outset, you would market and sell our home quickly and get a fair market price, which you did. I would have no hestation in recommending Belgarum'

M Roberts - Sold a property in the City Centre

'I have been entirely satisfied with the service provided by Belgarum. The appartment was sold relatively quickly in a difficult market and all Belgarum staff were helpful in keeping me fully informed of progress at all times.
 
I would have no hesitation in recommending Belgarum to others.'

P Beattie - Sold a Property in Fulflood

'I would like to compliment Belgarum for the promptness of sale which was obviously due to your marketing expertise and would also like to thank you and your staff for making things easy for us once the sale had been agreed.

To novices like us the sale was potentially traumatic but thanks to Belgarum things couldn’t have been more simple'. 

A Lea - Sold a property in Fulflood

'We have now experienced Belgarum as buyers in 2005 and this year as sellers.  On both occasions we were very pleased with the service.  We felt that we were treated in a genuine and friendly manner by everyone in the office.  I appreciated the common sense and practical advice we were given, particularly in the current market, and John obtained a higher price for us on the sale than we had expected.  No one has a better knowledge of the Fulflood market than your team.  Having secured the sale the transaction was followed through to completion diligently and with a proactive approach to problem solving.  From my perspective the most important aspect of the service is communication and our calls were almost always returned as promised and whenever someone in the office was unaware of the position they always offered to find out and call back.

We would certainly recommend Belgarum for their integrity and local knowledge.  We would not hesitate to consider using Belgarum again in the future'.

J Rees - Purchased a property in Abbotts Barton

'Thank you very much for your assistance in our recent purchase.  Despite the time pressured circumstances we were under, we felt constantly reassured by you and your team, which greatly reduced our stress levels.  Everyone we spoke with in your company was very pleasant and proffessional, and seemed to have a good knowledge of our case.  We would not hesitate to recommend you above any other estate agent in Winchester, and will certainly be in contact if we consider selling'.

S March - Sold a property in Bereweeke

'I write to thank you and your staff for an excellent job selling my late Father's house.  You made it very easy for us with your teams professional approach and prompt response to all my queries - however daft!

I clearly have limited experience dealing with Estate Agents, but my experience in dealing with businesses in the service sector enables me to recognise a good team.  Well done and good luck for 2010'.

C Dunlop - Purchased a property in Winchester City Centre

‘I have great pleasure in writing that my experience with Belgarum, from the time of registration through to exchanging contracts was extremely favourable and you certainly lived up to your reputation for excellent customer care, commitment and high standards of service.  My praise and thanks go to Kelly for her help and making my experience of UK estate agents such a positive and enjoyable one.  She is certainly an asset to Belgarum.

It was my first property purchase in the UK and I found the process to be tedious and stressful at times and I was extremely grateful to have Kelly’s support and guidance through it all.  She remained helpful, calm, flexible and professional at all times, dispensing help and advice when the progression of the sale became frustrating and slow.  Thankfully there was a happy and successful outcome.

It is so refreshing to work with a company where great customer service is valued and I wish you, Kelly and the rest of your team continued success in the future.’

 

S Vittle - Sold and purchased properties in Badger Farm

‘Thank you for handling both the sale and purchase so well.  My partner and I were really happy with the efficiency and professional attitude at Belgarum.  I was particularly pleased with the sale of my house as it sold so quickly and with no fuss.  Whilst we were looking for a house it was always so good to be shown around a house by Belgarum because you gave straight forward facts without too much sales talk.

Kelly did a great job on both houses; she is able to deal with both parties’ points of view and get the best for everyone.  She has fantastic people skills as she makes you feel like she really does care!

So all in all a great service.  I would like to say we look forward to using you again soon but we are really happy in our new home and will stay put for a while!!’

 

G Penton - Sold a property in Bereweeke

‘Just a quick note to say thank you for the excellent service you and your team provided during the sale of my mother’s house.  I would particularly like to thank Kelly for her professionalism and pleasant manner.  Wishing you all success for the future.’

 

Mr & Mrs Elsworthy – Sold a property in Fulflood & purchased a property in Winchester

‘We would like to thank you and your team, especially Kelly, for the way you processed the sale of our house and the purchase of the bungalow.  It was probably fortunate that you managed both sales especially as the previous owner’s executors lived abroad.’

 

C Carley & J Smith - Purchased a property in Badger Farm

‘We are writing to thank you for the professional manner and ease in which our recent house purchase with Belgarum was handled.  As young first time buyers we were both unsure and apprehensive of the buying process but we soon found that we were well looked after, properly advised and kept well informed by Kelly who managed the purchase of our property.

Overall we were very impressed with the attitude and professionalism of the Belgarum team and we would not hesitate in approaching you at a future date when we decide to make our next move, or recommending you to anyone who is looking to buy or sell a property.’

 

Mr Davey – Sold a property in Winchester City Centre

‘We were very satisfied with the service provided.  Having used many agents over the years, we were impressed by the way we were kept informed and by the courtesy and efficiency of your operation.  We had had the property as you know with other agents, two in fact before you, and I am not critical of them but the fact remains that you succeeded where they had not in finding a buyer who proceeded without any complications or hiccups.  Will come to you again of course.’

 

Mr & Mrs Potter – Sold and purchased properties in Fulflood

‘John, we really wanted to say thank you for all your hard work and patience in helping us to move… the significance of which you fully understand, as you have always tried to ascertain what we want from the process.  We have really appreciated your business and market awareness, as well as your perceptiveness, humour, great interpersonal skills and your underlying good nature.  All in all, I still fail to accept that you are an estate agent, so I guess it means that not all agents are heading for my Room 101!  We wholeheartedly wish you continued success as you steer your business through a very competitive market.

To Kelly, we really wanted to thank you for all your help and assistance through the buying and selling process.  We really appreciated your positivity, humour, as well as the clarity and decisiveness you bring to the phone calls.’

 

B Brooker - Sold a property in Bereweeke.

‘I was really pleased with the way the sale of my mother’s house was dealt with.  The staff were very efficient, reliable and above all pleasant to talk to.  They always put me at my ease which is important.’

 

T Salter & K Poore – Sold a property in Fulflood

‘We write to offer our sincerest thanks to you and your team for the hard work in finding, negotiating and holding together our sale whilst we were dealing with the purchase of Nuns Road. Since the move, we have been pretty frantic trying to get Nuns Road into shape - it is going to be a longer project than Brassey Road but we are loving the location and extra space. We chose to use your firm again based upon our excellent previous experiences - with your dealings of our flat in St Cross and house in Brassey Road, and your clear and strong position in the Winchester market. The currently uncertain and difficult market has several consequences; professional and determined agents will continue to sell houses and will be conspicuous as a consequence (as you did with Brassey Road) and these agents will take advantage of opportunities to show their true ability and become stronger in the market as a consequence. Thank you to all your team for the hard work and spot-on advice. Good luck for the future and please keep in touch - it will hopefully be some years off now, but we will come looking for you when we next need an agent - and you can be assured of our recommendation in the all-important 'word of mouth'.’

 

I Whorley – Sold a property in Fulflood

‘Just a quick note to thank you for the efficient service provided by your firm during the recent sale of my father’s house in Winchester. I was impressed by the speed with which the entire transaction was completed and valued both the advice and efforts made by your staff. It has proved to be a successful outcome for us both.’

 

P Hare – Sold and Bought a property in Fulflood

‘A quick note to you and the team to thank you for all your help in purchasing my new place. Now all the decoration and furniture buying is out of the way I am really starting to settle in to it. I was most impressed with the speed at which it all took place. I am aware of other people who's purchase experiences have gone on for months so to have mine done in well under two at a time when I really needed it to be quick was most useful. Thanks once again for all your help.’

 

J Harrison – Sold a property in Fulflood

‘We dealt with Alex and Kelly. Both were excellent. We bought our house through Belgarum, and sold our house again, and could not fault the service in any way.’

 

R Hayward – Bought a property in Winchester

‘Hopefully you've already established that we're delighted with our flat and obviously we wouldn't be in there without the speed and efficiency that Belgarum applied to the process. You and Kelly were extremely helpful and accommodating throughout the whole process and continue to be since we've moved in. I will definitely recommend you to friends and family! Hope enough detail for you - see you in Greens next weekend I expect!’

 

R and J Smith – Sold a property in Badger Farm

‘We felt fully informed and supported throughout and appreciated the professionalism offered. It made us realise that there were a fair few less competent practitioners around. The key to our satisfaction with Belgarum was the way we were treated throughout; with courtesy and concern for as smooth a transition, from one house to another, as possible.’

 

J Cordell – Sold a property in Hyde

‘Thank you for all your help with my house move and the FANTASTIC price that Alex got for it!!  We finally moved in to The Old Post Office last Friday.  As you can imagine when 2 households come together we are living in absolute chaos and mayhem, I haven't even had time to unpack yet. Please thank your team for me, they did an amazing job.’

 

Mr and Mrs McKenzie – Bought a property in Winchester City Centre

‘Everyone that we spoke to at Belgarum was professional, courteous and helpful. We wouldn't hesitate in recommending Belgarum's services to others, based on our experience.’

 

P Riddell – Sold a property in Winchester

‘It is clear you have a highly motivated and respected team at Belgarum. The main reason for agreeing to sell via Belgarum came from personal recommendation first; then good initial experience second. You and the team I worked with were assertive, without being pushy, professional without being patronising and clear and straightforward in all my dealings without losing any negotiating edge. We clearly all had a turbulent time selling the property and it took stamina, perseverance and patience from all of us to see it through.’

 

S Blake – Sold a property in Itchen Abbas

‘Thanks for your letter. Belgarum sold my home in Itchen Abbas for me recently. Alex conducted the sale to the point at which a buyer was found and Kelly managed the sale through to completion. My experience with your company was excellent.  Alex was a fantastic salesman both in persuading me to go with Belgarum and in closing the sale for me. He was enthusiastic, dynamic and proactive. He was professional throughout in spite of some difficult potential buyers. I always felt able to put complete trust in him and his advice. We sold the house for 35k over the asking price. I was delighted of course.  Kelly also had to deal with many problems from my buyers and at times I was very stressed.  She handled everything brilliantly. She kept me fully informed. I know she had to work extremely hard to get the sale completed to my required timescale.
Again I had complete faith that she was doing everything she possibly could to assist the sale completion. 
I love the way you sell houses – the short timeframe, the viewing day, the fact that as a seller I have clear contacts within Belgarum who are handling my sale. I will be recommending you to anyone I know who has a house to sell or indeed to buy. Thank you to Belgarum but particularly to Alex and Kelly.’

 

C Sharp – Sold a property in Fulflood

‘I have been meaning to write to you and thank you for providing such an absolutely perfect service in selling our house in Fulflood. Everything from the initial valuation meeting to the day of completion, where you quietly had the SOLD board removed at the crack of dawn, was just as it should be, and what you hope for in a service provider.

It is always a bit of a gamble choosing an estate agent because of the complexity of the market, so the fact that you had done a great job with the sale of our previous house was a strong influencing factor in inviting you back. You proved beyond a shadow of a doubt that you were more than capable of selling a property like ours and getting the best price the market would bear. I have never experienced a house sale go as easily and exceeding my expectations so much!

I only wish that all your competitors were as consummately professional, as inevitably in a chain one must rely on multiple estate agents to get to completion. You have set the bar very high and I shall certainly continue to recommend you to all.’

 

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